Customer Service Policy

At Your Service

We believe that excellent cooking starts with excellent support. Our dedicated customer service team is committed to providing you with a seamless shopping experience, from the moment you browse our collection to the first time you use your new kitchen tools.

Our Communication Commitment

Your time is valuable. We strive to provide timely and helpful responses to all inquiries.

  • Response Time: We aim to respond to all emails and inquiries within 24 to 48 hours during business days.

  • Professional Support: Our team is trained to assist with product specifications, order tracking, and any post-purchase questions you may have.

Order & Tracking Assistance

Since we offer free worldwide shipping with an estimated delivery of 6 to 12 business days, we understand you may want updates on your package.

  • Once your order is processed within the 1 to 3 day window, you will receive a tracking link.

  • If your tracking information hasn't updated for several days, please reach out to us, and we will contact the carrier on your behalf to provide an update.

Problem Resolution

We stand by the quality of our products. If you experience any issues, we are here to make it right:

  • Damaged Items: If a product arrives damaged, please send us a clear photo of the item and packaging. We will prioritize a replacement or a full refund in USD.

  • Product Guidance: Not sure how to get the most out of your new appliance? Our team can provide tips and basic troubleshooting to ensure you enjoy your purchase.

Honest & Transparent Pricing

We guarantee that the price you see is the price you pay. Our customer service team will never ask for additional shipping fees or hidden charges after your purchase is completed.

How to Reach Us

For any questions regarding your order, our products, or our 60-day return policy, please contact us via our website's contact form or our official support email. To help us serve you faster, please include your order number in all correspondence.